Hot Deals Electronics is proud to offer a 30 day return or exchange policy on most items. We will offer a full refund (excluding shipping charges) or exchange for qualifying items returned within 30 days of the order date.
All returns must be pre-authorized through our Customer Service Department, and must be sent back to us in exactly the same condition as you received it. All items must be new and in original boxes. All internal packing materials, instruction manuals, blank warranty cards and accessories must also be included for any replacement, exchange, or refund. The UPC code must still be attached to the box. If it has been removed, then the item is not eligible for return.
Please save your receipt as a record of your purchase. All returned goods MUST be accompanied by a copy of your receipt.
After receiving authorization from us, please ship your merchandise (adequately packaged) back to Hot Deals Electronics. Please do not write on or place shipping labels or stickers on the manufacturer's packaging. All items must be shipped freight-prepaid, and insured for the full value of the returned product(s). Sorry, Hot Deals Electronics cannot accept COD or freight-collect shipments. For your protection, we strongly recommend you get a tracking number and insurance for your protection.
Non-defective items which qualified for "free shipping" on the original order and are being returned will have the standard shipping charges deducted from the amount of refund or credit.
Please be aware that we cannot accept returns on the following items unless they are shown to be defective in manufacture (as decided by the manufacturer):
- Underwater equipment (once taken underwater)
- Inkjet printers (once ink cartridge/ribbon has been installed)
- Processing equipment (once used with chemicals)
- Educational DVDs, Tapes and Books once opened
- Blister-packed items once opened
- Original manufacturer software once opened
- Special order merchandise
IMPORTANT: The UPC code must still be attached to the box. If it has been removed, the item is not eligible for return.
For the protection of our customers we also cannot allow returns on all consumables, including but not limited to recordable media such as digital memory (unless unused or defective in manufacture as determined by the manufacturer), film, videotapes, or blank CD/DVDs, as well as batteries, paper, chemicals, ink, bulbs, etc.
Please be aware that we cannot be responsible for personal data (contained on memory cards or recorded on built-in camera memory) or items left in returned merchandise.
If any of the above conditions are not met, Hot Deals Electronics reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.
Please inspect your purchase carefully. In the event of equipment received which was damaged in delivery, all shipping boxes and packing material must be retained for inspection by the shipping carrier. After receiving a damaged shipment, please contact our Customer Service Department immediately for instructions.
Refunds on returned items which were paid by certified check will only be made by company check after a 10 business day waiting period.